Delivery

This section describes the terms and delivery times for orders placed through the Promash website.

1. Order processing

All orders are processed after they have been confirmed by a member of our staff.

Orders placed on working days are processed on the same day or on the next working day.

Orders placed on weekends or public holidays are processed on the first following working day.

2. Delivery times

The delivery time depends on product availability:

• Products in stock: delivered on the same day or on the next working day after the order is confirmed;
• Products not in stock: the delivery time is 7 working days, unless otherwise specified by a member of our staff.

If a product is not in stock, we will contact you to clarify the delivery time or to offer an alternative.

3. Delivery method

Orders are delivered:

• with Pigeon Express to an address specified by the customer;
• to a Pigeon Express office, if the customer chooses this option;
• by arrangement — for shipments over 400 kg and for machines the courier cannot take: we contact you to agree how and at what price to deliver;
• or by our representative in certain cases.

The order can also be collected from our showroom in Plovdiv, 47 Kuklensko Shose Blvd.

4. Delivery price

The delivery price depends on:

• the weight and volume of the shipment;
• the destination;
• the chosen delivery method.

For delivery with Pigeon Express the price is calculated at checkout, before you place the order, and is paid by the recipient to the courier on receipt. The shipment may be inspected before payment.

Promash does not offer free delivery.

5. Receiving the order

When receiving the shipment, the customer is required to check:

• whether the packaging is intact;
• whether the contents match the order;
• whether the product has any visible damage.

If a problem is found, it must be noted at the time of receipt.

6. Delays

Delivery delays are possible in the following cases:

• a delay on the part of the supplier;
• lack of availability;
• extraordinary circumstances (bad weather conditions, holidays, etc.);
• inaccurately provided delivery details.

In such cases the customer will be notified promptly.

7. Limitation of liability

Promash is not liable for delays caused by third parties (courier companies), nor for circumstances beyond our control.

8. Changes

Promash reserves the right to change these delivery terms at any time.

Changes take effect from the moment they are published on the site.