Returns and Refunds

This section governs the terms for returning products and refunding amounts for purchases made through the Promash website.

1. Right of withdrawal

In accordance with the Consumer Protection Act, every customer has the right to withdraw from a purchase within 14 days of the date of receipt of the goods, without giving a reason.

To exercise your right of withdrawal, you must notify us of your decision by email or phone.

2. Return conditions

For a return to be accepted, the product must meet the following conditions:

• be in perfect commercial condition;
• be unused;
• show no signs of wear, scratches or damage;
• be in its original packaging;
• be accompanied by all accessories and documents.

Promash reserves the right to refuse to accept a returned product that does not meet the above conditions.

3. Products that cannot be returned

The right of withdrawal does not apply in the following cases:

• products made to individual order;
• products that have been used or whose integrity has been compromised;
• products with missing components or documents.

4. Return costs

The costs of returning the goods are borne by the customer, unless otherwise agreed.

5. Refunds

After the returned product has been received and inspected, Promash will refund the amount paid.

The refund is made:

• by bank transfer;
• within 14 days of the date the returned product is accepted.

Promash reserves the right to withhold the refund until it has received the product or proof that it has been sent.

6. Reduction of the refunded amount

If the product is returned with damaged packaging, signs of use or missing components, Promash may reduce the refund amount in proportion to the reduced value of the product.

7. Return procedure

To return a product, you must:

• contact us in advance;
• prepare the product in its original packaging;
• enclose all documents (invoice, warranty, etc.);
• send the shipment to the address we indicate.

8. Damaged or incorrectly delivered products

If you receive a defective product or the wrong item, please contact us as soon as possible.

In these cases the return costs are borne by Promash.

9. Changes

Promash reserves the right to change these terms at any time.

Changes take effect from the moment they are published on the site.