Frequently Asked Questions

After you choose a product, click the "Add to cart" button.

You will then be redirected to the cart page, where you can:

• review the selected products
• adjust the quantity
• remove a product

To complete the order, click the "Order" button and follow the steps.

Ordered items are delivered within 7 working days when they are not in stock, unless a member of our staff contacts you and informs you of a different time frame.

Delivery is with Pigeon Express to an address or office. The delivery price is shown at checkout and is paid to the courier on receipt. Shipments over 400 kg are delivered by arrangement.

When a product you have ordered is not in stock, you will be notified separately.

Promash reserves the right to make changes to item availability, even when this has not been promptly reflected on the website.

Cash on delivery:
Payment of the amount due for the goods, as well as the delivery costs (if any), is made upon receipt of the shipment by the customer or by a third party on their behalf, provided that receipt and conformity of the order are confirmed.

Important: For cash on delivery payments, a postal money order (PMO) is used. The customer receives a document that serves as proof of the payment made.

By bank transfer:
Payment of the amount due for the goods and the delivery costs (if any) is made in advance by bank transfer, after a proforma invoice or an invoice has been issued by Promash BG EOOD, which serves as the basis for the payment.

The order is shipped after the amount has been received in the bank account of Promash BG EOOD.

The warranty period is 24 months for all individuals and 12 months for all legal entities, unless otherwise stated in the product description.

If you need warranty and post-warranty service, we are at your disposal at any time. We are also proud of the fast response and competence of our service team. Our service ensures the best use of the product you have purchased for many years.

Our machines are manufactured both in factories in Europe and in Asia.

Since 2003 OPTIMUM has been producing a large part of its metalworking machines in its own factories in Taiwan and China, and each factory is run by a German production manager and a German production quality management team.

The development and design of the machines, as well as the development and planning of quality management, are carried out by engineering teams in Germany.

Products purchased from Promash can be returned within 14 days of the date of receipt.

All returned products must be in the same condition in which they were received – with no signs of use, with the packaging intact and complete. We do not accept products that:

• are damaged or used
• show signs of wear, scratches or impacts
• have been repaired by unauthorised persons
• have damaged or incomplete packaging
• do not include all the original accessories

Products must be returned in their original packaging, together with all accompanying documents – warranty card, invoice, goods receipt note, cash receipt (if issued), as well as all documents with which they were delivered.

The amount for the returned product is refunded to a bank account specified by you within 14 days after the returned goods are accepted.